Frequently Asked Questions

DO YOU CHARGE FOR DELIVERY?
DO YOU INSTALL?
DO YOU CHARGE FOR DESIGN WORK?
WHERE ARE YOU LOCATED?
WHAT IS YOUR RETURN POLICY?
DO YOU SELL TO THE GENERAL PUBLIC?
DO YOU OFFER IN HOME DESIGN?
WHAT ARE YOUR HOURS OF OPERATION?
DO I NEED AN APPOINTMENT?

  DO YOU CHARGE FOR DELIVERY?
  Professional wholesale contractor accounts receive no-charge deliveries. For our retail customers, there is a $99.00 per order delivery charge. Case offers a "tailgate" delivery service only. You must have the garage and driveway clear; our driver will put your order in the garage. The driver will not bring items into the house - no exceptions.
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  DO YOU INSTALL?
  Case Supply has an installation division that caters specifically to the products that we sell. Installation services are charged at an hourly rate and performed only after an inspection of the job site to ascertain viability. Speak with a sales associate for details. We also have a no charge contractor referral service.
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  DO YOU CHARGE FOR DESIGN WORK?
  There is no charge for our design and sales service at Case Supply. Hand-drawn layouts, computer design work and quotes are the property of Case Supply and are not released until a non-refundable deposit is obtained for your project. If you need a layout, we will release a copy for a $250.00 fee. This charge will be credited back to you, once the order is placed.
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  WHERE ARE YOU LOCATED?
  Case Supply has three showrooms in Central New York, and one in the Capitol District. Our Syracuse Showroom is located at 601 West Fayette Street map, two blocks west of the West Street intersection. Our Auburn Showroom is located at 360 Grant Avenue map, in the Tractor Supply Plaza. Our Rome Showroom is located at 293-295 East Dominick Street map. The Amsterdam Showroom is located at 4184 State Hwy 30 map. Our central warehouse is located at 150 Ainsley Drive map, on the corner of East Brighton Ave, in Syracuse.
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  WHAT IS YOUR RETURN POLICY?
  Stock merchandise may be returned within 30 days of purchase only if authorized. Product must be in original packaging, and must not have been installed. There may be a handling charge assessed. For our retail customers, credits will be issued as store credits only and must be used within one year of the date of return. Please refer to our detailed return policy.
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  DO YOU SELL TO THE GENERAL PUBLIC?
  Yes, Case Supply sells to both professional contractors and the general public.
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  DO YOU OFFER IN HOME DESIGN?
  Yes, Case Supply has professional designers who will come to your home and assist you with your design needs. This service is available at no charge but is usually done after a non-refundable deposit is received. We ask that when you visit our showroom you bring with you measurements and ideas for your kitchen or bath; a preliminary design will follow, and then a field measurement and consultation at your home if needed.
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  WHAT ARE YOUR HOURS OF OPERATION?
  All four Case Supply Showrooms are open Monday through Friday from 9:00 am until 5:00 pm. They are also open Saturday from 9:00 am until 1:00 pm, except from July 1 through Labor Day.
The showrooms can be open at other times by appointment.

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  DO I NEED AN APPOINTMENT?
  Case Supply is open for you to shop during our normal hours of operation. You do not need an appointment to come in and browse or when picking out a few items. An appointment is encouraged when planning a full kitchen or bath project. We have a number of qualified designers who would be glad to schedule a time that is convenient for you.
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