Q: Do I need an appointment?
A: Case Supply is open for you to shop during our normal hours of operation. You do not need an appointment to come in and browse or when picking out a few items. An appointment is encouraged when planning a full kitchen or bath project. We have a number or qualified designers who would be glad to schedule a time that is convenient for you.
Q: Do you offer in home design?
A: Yes, Case Supply has professional designers who will come to your home and assist you with your design needs. This service is available at no charge but is usually done after a non-refundable deposit is received. We ask that when you visit our showroom you bring your measurements and ideas for your kitchen or bath; a preliminary design will follow, and then a field measurement and consultation at your home if needed.
Q: Do you charge for design work?
A: There is no charge for our design and sales service at Case Supply. Hand-drawn layouts, computer design work and quotes are the property of Case Supply and are not released until a non-refundable deposit is obtained for your project. If you need a layout, we will release a copy for a $250.00 fee. This charge will be applied to your order, once the order is placed.
Q: Do you charge for delivery?
A: For our retail customers, there is a $99.00 per order delivery charge. Case offers a “tailgate” delivery service only. You must have the garage and driveway clear; our driver will put your order in the garage. The driver will not bring items into the house – no exceptions.
Q: What is your return policy?
A: No returns without authorization. Authorized returns are subject to a minimum 25% restocking fee. Electrical, special order and installed parts may not be returned.